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1.1. In this Agreement the following expressions, words or phrases, shall bear the meanings assigned to them below:

1.1.1 “Agreement” shall mean the agreement as set out herein together with the Business Subscriber Agreement.

1.1.2 “Effective Date” shall mean the date of signature of this Agreement;

1.1.3 “Commencement Date” shall mean the date of activation of the services;

1.1.4 “System” shall mean the radio interface, fixed line, or any other means by which telecommunication services are provided by The Supplier;

1.1.5 “Services” shall mean the basic telecommunication service providing speech and data communication via the system and any other such service The Supplier may at its option choose to make available to the Subscriber.

1.1.6 “USI” shall mean the unique subscriber identity, which identifies the subscriber to the system and allows access to the system and services.

1.1.7 “Tariff” shall mean the tariff of charges as published and amended from time to time by The Supplier in its sole discretion;

1.1.8 “Equipment” shall mean the voice and/or data apparatus, together with all additions or accessories thereto including hardware, software and intellectual property, as specified in this Agreement and its schedules, if applicable.

1.1.9 “Monthly Access Charge” shall mean the monthly charge for being connected to the system as specified in the tariffs.

1.1.10 Words that have not been defined in this Agreement but have a generally and commonly understood meaning and context in the Information Technology and Telecommunication sector will be interpreted as having that meaning and context.


2.1. The Supplier shall allocate a USI to the Subscriber and connect the Subscriber to the system and The Supplier shall use its best endeavours to make the services available to the Subscriber throughout the duration of this Agreement.

2.2. Subscriber acknowledges that he will be liable for all charges for the services rendered through the system uniquely identified by said USI at the rates as specified by the Supplier.

2.3. The Subscriber acknowledges and agrees that The Supplier can only guarantee the service if the other telecommunication equipment, including but not limited to telephone sets, modems, routers, switches and hubs, connected to the system is approved by The Supplier.

2.4. The Subscriber hereby agrees that all necessary and adequate precautions will be taken to ensure that no unauthorised and/or fraudulent usage of the Services occurs. Pursuant to this clause; The Supplier shall not accept any liability of whatsoever nature or howsoever arising as a result of this clause not being fully adhered to by the Subscriber.

2.5. In the event of a more suitable or advantageous means of the System becoming available to the Subscriber at any time, the Subscriber agrees that the Supplier will be given first right of refusal of the provision of any service(s) made available via said System. The Subscriber acknowledges that these service(s) may be made available by the Supplier at an additional charge and that additional or replacement Equipment may be required.

2.6. The Subscriber hereby agrees that the Supplier will have the right to reroute voice traffic in order to maintain the optimum running of the Service. The Subscriber acknowledges that voice traffic may be routed via various Tariffs as seen fit by the Supplier.


3.1 In consideration of the provision of the Services or equipment, whatever the case may be, the Supplier shall debit the Subscriber for the amount in each invoice monthly in advance by no later than the 28th (twenty eighth) of each month whether or not the Services have been or are being utilised by the Subscriber.

3.2 Should any debit order be returned unpaid or stopped for whatsoever reason or should The Supplier exercise its right to suspend the provision of the services due to late or non-payment of any monies due in terms hereof by the Subscriber, then the Subscriber shall pay an administration charge as may be levied by The Supplier from time to time for each such non-payment, suspension or any other breach of this Agreement which amount shall be payable upon demand and recoverable by The Supplier.

3.3 Any and all applicable national and local taxes, fees, surcharges and all other related charges that may be imposed or levied on the Subscriber as a result of this agreement or by any appropriate statute or regulation which provides the authority for the imposition of taxes, fees, surcharges and all other charges (collectively, “Taxes”) will be paid by the Subscriber.

3.4 The Subscriber shall not be entitled to set off or deduct any monies in respect of “dropped” or discontinued calls and/or connections or temporarily unavailable Services, including facsimile and other Services.


Subject at all times to the provisions of clause 8 (Termination clause); this Agreement shall commence on the commencement date and shall continue for a minimum period as stipulated on the Business Subscriber Agreement as “Agreement Period” thereafter may be terminated by The Supplier giving notice to Subscriber in terms of clause 8 (Termination clause) or by the Subscriber giving The Supplier not less than 30 (thirty) days written notice of termination.


5.1. The Subscriber shall allow The Supplier or its approved representative to carry out such work at the Subscriber’s premises as is necessary to effect implementation of the services and indemnifies the Supplier, its directors, employees, agents or approved representatives against all damages, costs and expenses incurred in performing such implementation and as a result of such implementation.

5.2. Should the equipment installed at the Subscribers premises be damaged, lost, stolen, unoperational or undergoing repair, the Subscriber agrees that this Agreement is not conditional upon such availability or operation of the equipment and this Agreement shall continue in full force and effect and the Subscriber shall continue to pay all amounts due in terms hereof.

5.3. The Subscriber shall provide the necessary space, electricity supply and environmental conditions required for the equipment, all at the Subscriber’s exclusive property of The Supplier until paid for in full and nothing contained herein will give or convey to the Subscriber any right, title or interest whatsoever in such equipment, which will at all times be and remain personal property of The Supplier not withstanding that it may be or become attached to or embedded in realty.


6.1 The Supplier gives no warranties, representations, guarantees or undertakings express or implied, concerning the equipment and/or the services. Neither The Supplier nor its holding company, any of its subsidiaries, sub-contractors, employees, affiliates or agents shall be liable or responsible for any loss or damage of whatsoever nature or howsoever arising in consequence of any omission by The Supplier, its holding company, its subsidiaries, subcontractors, employees, affiliates or agents in the supply or failure of the equipment and/or the services or otherwise, irrespective of whether such loss or damage is attributable to the fault or negligence of The Supplier, its holding company, its subsidiaries, sub-contractors, employees, affiliates or agents.

6.2 The Supplier shall not be under any liability (including liability for negligence) for any loss or damage or injury to the Subscriber whatsoever no matter when or how, arising out to the provision of the services or otherwise, whether direct or in direct, consequential or contingent and whether foreseeable or not and in particular not be liable for financial loss of profits, contract, business anticipated, savings use or goodwill.

6.3 The Subscriber acknowledges and agrees that the services’ quality and coverage available to the Subscriber shall be limited to that provided by the data, fixed line, wireless or GSM Network Providers and the services may from time to time be adversely affected by physical features such as buildings and underpass as well as atmospheric conditions and other causes of interference.

6.4 The service provided by The Supplier expressly exclude problems caused by: any misuse or unauthorized tampering with hardware or software; electrical malfunction; any misuse, wilful act or default attributable to the Subscriber, its agents, employees or sub-contractors; force majeure; or irregular or fluctuating electrical power supply.

6.5 Although all reasonable effort is made, The Supplier makes no guarantee that services will be rendered and transmitted error free or without virus, and further that the services are secure from unlawful access.


7.1 The Subscriber shall at all times comply with all statutory or other regulatory provisions relating to wireless telegraphy and telecommunications services applying to the provision and use of the services, from time to time. In addition, the Subscriber shall:

7.2 Comply with any instructions issued by The Supplier which concern the Subscriber’s use of the services or connected matters; and provide The Supplier with all such necessary information that The Supplier may reasonably require; and

7.3 Only use apparatus which is approved for use with the system by The Supplier in writing.

7.4 The Supplier warrants that it is licensed with the relevant South African authorities to render all the services as outlined in this Agreement.


8.1 The Supplier may terminate this Agreement by notice if;

8.1.1 Any license to operate or use the system is revoked, terminated or modified for any reason either in whole or in part; or
8.1.2 The Subscriber is in breach of any of the terms of this Agreement and has failed to remedy the breach within 7 (seven) days of written notice by The Supplier; or

8.1.3 A receiver or liquidator is appointed in relation to the Subscriber or an application for the sequestration or the winding-up of the Subscriber is made or any warrant of execution is issued against the Subscriber. In this case The Supplier may terminate the Agreement with immediate effect.

8.1.4 If any license to operate or use the system is revoked, terminated or modified for any reason either in whole or in part.

8.2 It is agreed that the Subscriber may cancel this Agreement by giving 7 (seven) days prior written notice if The Supplier can no longer perform its duties under this Agreement by way of Legislation being passed by an Act of Parliament or a court ruling, after final appeals have been heard ordering the termination of the services;

8.3 Pursuant to clause 4 (Duration Clause), should the Subscriber terminate this agreement for any reason other than default by the Supplier or should The Supplier terminate this agreement for default by the Subscriber, then the Subscriber will pay the Supplier:

  1. 100% for any unpaid amounts for the terminated Services/outstanding purchase price of equipment through the date of termination;
  2. 60% (sixty percent) of the Monthly Access Charge that was to be paid through the end of the Agreement;
  3. any special build costs; and
  4. any service provider charges associated with disconnecting the Services. The parties agree and place on record that the early termination fee is considered to be both fair and reasonable.


The Subscriber shall not cede, assign, transfer, encumber or delegate any of its rights or obligations in terms of this Agreement to any third party without The Supplier’s prior written consent.


The Supplier may vary all or any of its charges (including but not limited to the charges described in the Business Subscriber Agreement of this Agreement, any charges in respect of benefits provided to Subscribers and in respect of value-added services) by publishing an amended tariff, such variation to take effect after 30 (thirty) days written notice.


All notices required to be given under this Agreement will be deemed to have been properly served if sent by pre-paid registered post or delivery to the party’s principle place of business, or to any address either party has given to the other for this purpose from time to time.


These terms and conditions constitute the whole agreement between the parties, except where the contrary is indicated. No additions, amendment or variation of these terms and conditions shall be of effect unless reduced to writing and signed by both parties.

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